Support
Need help with RefStage? Find quick answers below, or email us anytime.
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Email support@refstage.comFrequently asked questions
Which platforms is RefStage available on?
RefStage is available on iOS, macOS, and Android. Windows and Linux support is planned for a future release.
How much does RefStage cost?
RefStage is a one-time purchase of $14.99 USD — there is no subscription.
If I buy RefStage on one platform, do I get it on the others?
Purchases are made separately through each app store and do not transfer between them. iOS and macOS share a single Apple App Store purchase, while Android is a separate Google Play purchase.
Do I need an account to use RefStage?
No. RefStage is local-first and works without an account. Your references, notes, and boards stay on your device.
How do I request a refund?
Purchases are handled by the store you bought from. Request a refund through Apple for the App Store, or through Google Play for Android.
How do I report a bug or request a feature?
Email us at support@refstage.com. For bugs, see the reporting guide below so we can fix the issue as quickly as possible.
Reporting a bug
The more detail you can give, the faster we can reproduce and fix the problem. When you email support@refstage.com, please include:
- A short summary — one sentence describing the problem.
- Steps to reproduce — numbered, starting from a known state (e.g. "open the app").
- Expected result — what you thought would happen.
- Actual result — what actually happened.
- Platform & OS version — e.g. iOS 18, macOS 15, or Android 14.
- RefStage version — shown in the app's About screen.
- Error reference code — if an error message showed a code like "ref: AB12CD", include it — it lets us find the exact error report.
- Screenshots or a screen recording — if the problem is visual or hard to describe.
This opens a new email pre-filled with the template above.